Customer Service- Good and Bad

We live and learn. I learnt a lot from two instances of customer service today.

First, we were out trying to fix a punctured tubefull (for lack of a better descriptor) tyre. The first couple of guys were either not at their station or ignored us. The third guy condescended, but after he learnt it was not a tubeless one, nochalantly asked us to get the tube removed at "a showroom" and get the tube to be worked on. He would only work on the puncture, but not remove the tube. Amazed, we moved on to try our luck at the fourth. After giving us dire warnings about the tube quality (trying to sell a new one), he fixed the puncture and we moved on in life.

Immediately therafter, we had a delightful experience of some great service. At the restaurant called Haveli, we asked for food, and we asked him to make it quick as we had something to do in 45 minutes (he must have heard that from our talk too). We were literally out of the restaurant, bill included, in less than 30 minutes! Amazing, this time in a positive way.

As I said, one lives and learns.

Nizam's Kathi Kabab - Eating Pleasure

This is a place that interested me coz I was raised in the Nizamian territories (though in a different socio-economic class compared to the Nizams). I was introduced to this place in Connaught Place by an erstwhile colleague, Sourav, who was a foodie. Mutton preparations are hard to find anywhere, particularly if you want quality, which for me includes their being well-cooked, in addition to taste.

I made a foray into CP yesterday, and decided to taste some mutton koftas- keema balls in a gravy- at Nizam's. While in this place, I noticed many good things about it. Its decor is nice, and different. It uses space (not much of it there) efficiently. Its signs are well-designed, and references from eaters or raters adorn many walls. All well-deserved. Apart from the excess oil, it turns out perfect dishes, in my view.

Mahatma's famous quote about a customer being the VIP is also displayed. (Self) Service is decent, with a wait time of about 15-20 mins., as promised. Will surely go back often.