We live and learn. I learnt a lot from two instances of customer service today.
First, we were out trying to fix a punctured tubefull (for lack of a better descriptor) tyre. The first couple of guys were either not at their station or ignored us. The third guy condescended, but after he learnt it was not a tubeless one, nochalantly asked us to get the tube removed at "a showroom" and get the tube to be worked on. He would only work on the puncture, but not remove the tube. Amazed, we moved on to try our luck at the fourth. After giving us dire warnings about the tube quality (trying to sell a new one), he fixed the puncture and we moved on in life.
Immediately therafter, we had a delightful experience of some great service. At the restaurant called Haveli, we asked for food, and we asked him to make it quick as we had something to do in 45 minutes (he must have heard that from our talk too). We were literally out of the restaurant, bill included, in less than 30 minutes! Amazing, this time in a positive way.
As I said, one lives and learns.
A tile cutter being used to remove the damaged rows. Below, the job is almost done.
Below, the dark material is the base for fixing the new tiles. 
An educational (and expensive) week of learning.
