Showing posts with label Organisations. Show all posts
Showing posts with label Organisations. Show all posts

Chickening Out

 This is a phrase commonly used in the U.S., or in short question format, people say, Are you chicken? 

Many initiatives in organisations are killed because the top management chickens out. It could be resource allocation decisions, hiring decisions or even new projects.

The team is usually demotivated by these chicken and egg problems, and more savvy competitors win the battle.

Even if you are chicken, you must cross the road. Or else, you will remain where you are. And the braver ones will go across, and away.

Decision-making skill, thus, counts for a lot, is the moral of the short story.

Complacency

 When you are doing badly, you know you have to do better. So you work towards it. 

When you are doing reasonably well, it's tougher to be motivated. You might think, 

"I'm doing well. Why work harder?" 

And that's true of organisations as well. If you don't have obvious shortcomings, it's easy to fall into the complacency trap. And stop trying to be better. 

An example- IIMs think they are getting the best students. They could be, but even a low-ranked American university has more diversity in their student body. International diversity. I know, because i worked in one. Faculty diversity too. 

Just so you don't get complacent as an organisation, I suggest you revise goals every three years or so. And this applies to educational institutes as well as corporates. And see what happens.

People and Workplaces

 My learning, if you will...

At any workplace, people are always good..at least a majority. It's the organisation that sometimes is unable to leverage their enthusiasm, through faulty policies, or systems, or wrong priorities.

I have worked in a large array of organisations, and learnt this over and over again. Saw a few bad leaders spoil things too. But of course, they were appointed by someone. By and large, I found very nice co-workers every place I worked. KIAMS was probably like a close-knit family with thirty students, a dozen staff and six faculty when we started PGDM in 1998.

Does this apply to students and the classroom? I think it does. A bulk of the students in a class are ready to be motivated, if you give them goals that are smart.. achievable, interesting, and perhaps fun. For instance, group work in class (or outside if designed right) can be all of these. 

So organisational design (or in a class, pedagogy) can play a big role in a set of people who will excel, or otherwise. Pay attention to what is the mood around you, and why.

People as Case Studies

 Why should organisations have all the fun? We could, I propose, write case studies about humans who have made a difference. One might argue that there are biographies -auto or otherwise- that do this. But it's not the same as writing a dispassionate (relatively) account of someone's life, in my view. Also, like a case study, one could stop and ask a question about some dilemma or decision point in the person's life, and try and learn from it, through some debate.

Humans of.... is a series that does some basic things right. I am suggesting taking it a step further. Any takers/

Employee Types - For the HR Guys Out There

There are many types of typologies (this is a tautology), so another one won't hurt. This is an amalgam of my experience at various places I have worked in-

Type 1. Rabble-rouser (RR) : They rouse rabble. In other words, they foment unrest over things. What things? The things change, but they remain the same. The quality of food served in the canteen, the quality of pens procured by the office, the results of annual appraisal, the colour of the curtains,...it matters very little what the issue is. If there is rabble to be roused out of it, RR is there, on the job (pun intended).

Type 2. Boss's Mouthpiece (BM): The guy (or gal, in these equal opportunity times we live in) speaks as if he is echoing the words of the boss, a la Moses in The Ten Commandments. The boss can take a vacation, but the BM will do the needful. Make you feel right at home, as if the boss is around. Sometimes, the mouthpiece is so fast, he/she snatches the words out of the boss's mouth even before he utters them. One ridiculous extreme of this is a guy who used to say 'wah, wah' (wonderful, wonderful), after the boss said something-anything, as if it were a mushaira (poetry recital) rather than an office meeting.

Type 3: Indifferent Traveller (IT): This one acts as if he/she is doing everyone a favour by being there, not really concerned about anything happening around. A passenger who is there to enjoy the ride, if possible. Asked to do something extra, will try his/her best to wriggle out, with a good excuse.

Type 4: Promotion-hungry (PH): This has nothing to do with the ph value of a liquid, but these people are acidic in nature, basically (pun intended). They are forever trying (and not getting, otherwise they wouldn't be at it forever) for a promotion. If you try analysing their contribution to the organisation, they may be nowhere, but that's not how their mind works. They think the mission of the organisation is to promote them.

Well, there are more, but I am getting exhausted..so we'll meet after a coffee break. Might meet a few interesting types there.

Guide to Management Core Subjects-Organisational Behaviour

This starts with the spelling. Behaviour, or Behavior? British or American? Take your pick. But for me, this was the pick of the subjects during my MBA. Along with Marketing. A nation built on marketing was Britain first, until they were outsmarted at their own game by the U.S.A.

Anyway, this is about O.B., as the acronym goes. There are two major components to OB, understanding the self and then learning interpersonal and organisational behaviour. How personality develops from childhood onwards, how a child is weaned away from dependence (or not, remaining a mama's boy), etc. Erik Eriksson had an interesting take on it, describing some seven stages in childhood, stages like Autonomy versus Doubt, which a child passes through. Freud and other theorists also add to the mysteries of the mind, with their take on the subconcious, including fantasy, dreams, and the like. Very interesting stuff. Pavlov and his 'dog'ged experiments also are taught to make us aware of conditioning, which parents, society, religion and government are so fond of.

How one behaves in an organisation and possible reasons for it, are the rest of the story. Motivation theories, leadership theories and so on are a part of this. How to handle people (or students/colleagues) at work is the biggest question before managers in industry, academics, or wherever. Most organisations which perform well have some leaders or managers to thank for handling their people well. Unfortunately, most people realise that people skills are important after they finish an MBA, and tend to neglect this subject (Indian experience distilled from several B schools). Engineers require these in large doses (I was one). Others also may need them.

Joke on Communication

This is an old joke about How A Message Flows Through An Organization that I thought I would post, for a change..


MEMO:
From: Managing Director
To: Vice President

Tomorrow morning there will be a total eclipse of the sun at nine o’clock. This is something which we cannot see everyday. So let all employees line up outside, in their best clothes to watch it. To mark the occasion of this rare occurrence, I will personally explain the phenomenon to them. If it is raining we will not be able to see it very well and in that case the employees should assemble in the canteen.

Translated:
From: Vice President
To: General Manager



By order of the Managing Director, there will be a total eclipse of the sun at nine o’ clock tomorrow morning. If it is raining we will not be able to see it in our best clothes, on the site. In this case the disappearance of the sun will be followed through in the canteen. This is something we cannot see happening everyday.

Translated:

From: General managers
To: Industry Managers

By order of the Managing Director, we shall follow the disappearance of the sun in our best clothes, in the canteen at nine o’ clock tomorrow morning. The Managing Director will tell us whether it is going to rain. This is something which we cannot see happen everyday.

Translated:

From: Industry Managers
To: Location heads

If it is raining in the canteen tomorrow morning, which is something that we cannot see happen everyday, the Managing director in his best clothes, will disappear at nine o’ clock.

Translated:

From: Location heads
To: Marketing Executives

Tomorrow morning at nine o’ clock, the Managing Director will disappear without his clothes. It’s a pity that we can’t see this happen everyday?

IMT Alumni in Pune

 I left IMT Nagpur in 2013. But I have been meeting alumni from the institute ever since. I met one in Kolkata just two months ago. After 20...

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