I have been staying at this hotel in Chennai for about three years now..while attending a conference each time. The service is excellent, and it makes you feel welcome. Small things, particularly, like asking for your preferences for various services through a small card, one touch number for all hotel services, and quick response to room service requests, a fruit bowl and a chocolate in the room, and a hot chocolate at bed-time, are nice touches. Even the TV input ports are all facing you, rather than somewhere at the back- a great touch! Design thinking, before anyone thought of it.
Last year, with Dheeraj Mohan, in their restaurant.
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