In case we all revert to life as in February 2020, what will happen to Zoom and Teams? There may be occasional use by some, and a regular use by a few, but the bulk of users may forget the online and move on to the face to face paradigm again.
By the way, even at the start of the online/WFH movement, whatever happened to Skype? Did it morph into Teams, or is it dead and gone? It was too complicated for most, I thought.
So maybe the lesson-another one- is that the better designed service will win. Zoom over Skype and Gmail over Yahoo earlier, are cases in point.
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