If you are a near-monopoly, you care less and less about the customer. The govt. is usually a monopoly, and we know how it 'serves' its customers. But this one is about Indigo, which has reached its nadir with a fiasco so bad, it has nowhere to hide.
For one which micromanages passenger movements and makes them stand in line for 20-25 minutes just to board a flight, to one which cannot estimate its own pilot requirements! What a Fall, as Mark Antony would have said.
Short term solutions are OK, but in the long run, a couple of viable alternatives have to emerge, or else trains will become the preferred mode of moving around.
Also a severe penalty for this nonsensical situation is needed, to compensate for the disruptions in many lives.. maybe a fare cap!
No comments:
Post a Comment