Showing posts with label After Sales. Show all posts
Showing posts with label After Sales. Show all posts

Supply Chain for the After Sales Market

We know the supply chain concept, pretty much. And it is discussed usually in the context of the purchasing and inventory management for manufacturing or retailing organizations. But there is also a niche area of supply chain management for spare parts, or the after market as it is known in the jargon. I met a company which specialises in just this. They provide solutions to companies that have a lot of spares to market through dealers and distributors. The problem is huge, because thousands of spare part types may arise due to different models of say, cars or two-wheelers, over the years, all requiring quick availability at the consumer touch-points for fast service.

There is a lot of potential for large companies to save on costs by optimising their inventory of spare parts (the service supply chain), while keeping their customers (dealers, or distributors) happy and stock-out free. This company, Entercoms, Pune, employs a band of young people who act as the company's consultants to achieve this balancing act. Good job area for aspiring operations area graduates, MBAs or otherwise.

As a bonus, also visited the lovely golf course within the campus of FLAME, Pune.

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