Delhi Government and Governance

What is governance? The Delhi governance imbroglio inspired this one.

Defence is a part of it, and so is law and order.

Apart from these, it should ideally be, at least in a democracy, people who serve the citizens. Citizen services include transportation, housing, health, water, drainage, education and so on. How to provide these in a fair and just manner is what the government needs to decide- and implement.
It does not include showing undue favours, transferring officials every few months, or wasting time on activities detrimental to providing services to citizens.

Democratic governments can do a lot of damage by not doing any of the things they need to do. Also by doling out free goodies to sections of people (or all the people) forever. That kills motivation to work for a living. The poor and helpless deserve help but usually don't get it.

Also, by wasting time in controlling the private sector without a good reason. Rules can be framed transparently, and independent regulators with professionals left to regulate various sectors.

The challenges are vast, and sometimes technology can help. Applications for a passport, ration card, driver's license (barring the test itself), registration of land, and many more can easily be made online with scanned documents and verification within a time-bound manner ( a service guarantee?) by officials concerned. If not, it should be deemed correct. Responsibility must shift to the officials for proving anyone wrong. This would improve governance manifold.

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