Japan Experiences- Service

A recent trip to Japan resulted in several experiences, some unique, and most very good. I will share two service experiences because Indians will find both different, if not strange.

As we waited for the ANA flight (Delhi-Tokyo Narita) to take off around midnight at Terminal 3, we saw a strange sight. All the stewardesses assembled in the seating area near the gate, and got into an animated discussion with each other about various things, related to the guests on board that flight. They were speaking in Japanese, but one could see the sincerity of purpose and dedication that they brought to the job. I have never seen anything like it before, so I was stupefied. We tend to take work -any work- a lot more casually out here.

The second was an experience at a local bank in Beppu, Japan. We went in around 9.30 in the morning into an empty bank, and asked to change a few dollars into Yen, the local currency. The procedure took almost twenty minutes, after what looked like several layers of checks, or signatures, or verification of the currency's genuineness. This was puzzling, as it rarely takes more than a minute in many international destinations- I have tried this at least in Singapore, Malaysia and Thailand. We never found out the reason, but I assume that they are thorough in their doing things, which is not a bad thing. Couldn't help wondering that in India, given our crowds in banks, we'd never get any work done at this pace.

More experiences later.


Comments

Harimohan said…
Interesting. The stewardesses stuff. Simple and effective.
Diamond Head said…
Why were you changing dollars?
Rajendra said…
DH, just to prove we had some..no, had some from an earlier trip, to be used for shopping.
Diamond Head said…
I began wondering if the sab se bada rupiah was going the way of Greece - deavlued beyond recognition
Rajendra said…
not yet, but we could do it, given time. Greek logon ko sabak sikha sakte hain, hum kisise kam nahin etc..

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