Reforms in Governance

This is wishful thinking in areas of governance that give the common citizen great amounts of irritation, if not angst.

All government services must be home-delivered at the customer's (citizen's) convenience. The government can employ people with minimum levels of education and lots of common sense to do the home-delivery, and charge customers for it if necessary-if the fee already charged is not enough. This can boost employment tremendously-it does not have to be in rural areas/farming. Could be a part of the govt. employment schemes, too.

There must be a fixed time period in which the delivery must happen, if not, the service should be free (or discounted appropriately).

There should be visible penalties (like a transfer to the boondocks) for non-compliance by the government official responsible.

No citizen should stand in a line begging for any favours. Approval of most things can be done online, or not depending on merit. A copy of the request can go to the Lok Pal of the respective jurisdiction, and maintained for a certain period until the window for complaints runs out.

You will see wonders happening, and bureaucrats lose their swagger in no time.

1 comment:

Diamond Head said...

Boondocks? Goons perhaps but no boons to be had at the dock.

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